First, be sure you're signed in to the library.
- Use the Library link that is provided in your eCampus portal or your classroom. If you encounter a login screen, your AMU/APU ID and password should work.
Next, check the Library Notices. Before troubleshooting, be sure that the problem isn't on the database provider's end.
If your problem persists, these two troubleshooting steps solve the majority of technical problems that occur in the library:
1. Clear your browser's cache. See instructions for different browsers at WikiHow and Google.
2. Try another browser. If you use Edge or Safari, try downloading Mozilla Firefox or Google Chrome (both are free, and work well with the library's website and databases).
Are you using a government computer? If so, see more troubleshooting steps here: I use a government or military computer and cannot access the APUS Library databases. What should I do?
Are you using Google Chrome?
There is a known glitch for some users using the Google Chrome browser: When using the library's "everything" search box, make sure to click the "Search" button to return search results. Do NOT use the "enter" key on your computer, as it may open an empty or blank "untitled" browser tab.
