Answered By: APUS Librarians
Last Updated: Dec 29, 2017     Views: 184

If you click the library's chat button when it's online and it appears to connect, but no one answers (or the chat suddenly disconnects), it may be because:

  • Your internet connection (or the librarian's) was briefly down.
  • Your browser is caching the chat widget and interfering with a stable connection to the chat server.
  • You launched your chat just as a chat shift ended (there is a delay for the chat button to turn "off" when  librarian goes offline).  See the chat service hours here

The chat service will record your chat attempt, and a librarian will follow up with you (as long as you provided a correct email address). To help prevent problems with chat, we recommend:

But, most importantly, don't forget that you can also reach librarians by email, text and Adobe Connect.   

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