Answered By: APUS Librarians Last Updated: Dec 29, 2017 Views: 184
If you click the library's chat button when it's online and it appears to connect, but no one answers (or the chat suddenly disconnects), it may be because:
- Your internet connection (or the librarian's) was briefly down.
- Your browser is caching the chat widget and interfering with a stable connection to the chat server.
- You launched your chat just as a chat shift ended (there is a delay for the chat button to turn "off" when librarian goes offline). See the chat service hours here.
The chat service will record your chat attempt, and a librarian will follow up with you (as long as you provided a correct email address). To help prevent problems with chat, we recommend:
- Use Firefox, Chrome or Internet Explorer 11 or higher.
- Internet Explorer 9, in particular, has proven problematic with chat. If you have been using it, you will need to try one of the browsers above to chat.
- Clear your browser's cache.
- Check your internet connection. If you are at home and are having consistent problems with low signal or dropped connection, you may need to call your internet service provider for help.
But, most importantly, don't forget that you can also reach librarians by email, text and Adobe Connect.