Answered By: APUS Librarians
Last Updated: Jun 04, 2021     Views: 83

If you encounter runtime errors when searching EBSCO databases, please try the following:

First, we suggest clearing your browser's cache.

EBSCO recommendations and requirements are located here:

If you get a "connection refused" error message or the runtime error, please try EBSCO in a new private window.

Once you are in a private browser session, click to the library:  (use your credentials when prompted to sign in).

You may then search for needed resource using the "Everything" search box, or (if you have a link like the one below) copy and paste the URL into your browser's address bar (private browsing tab):


This should allow access to the link as it eliminates the handshake issue which is problematic with this vendor in Faculty Connect.

Related Topics

Contact Us

Contact a librarian.

Librarians are available 365 days/nights per year!  Click to see our schedule.

Chat with a librarian:  more info


Library Notices & Alerts alert icon

Check here for updates about any ongoing technical outages and issues in the library. 

powered by Surfing Waves