Answered By: APUS Librarians
Last Updated: Jun 04, 2021     Views: 83

If you encounter runtime errors when searching EBSCO databases, please try the following:

First, we suggest clearing your browser's cache.

EBSCO recommendations and requirements are located here: https://connect.ebsco.com/s/article/Minimum-Browser-Requirements-for-EBSCO-Interfaces?language=en_US

If you get a "connection refused" error message or the runtime error, please try EBSCO in a new private window.

Once you are in a private browser session, click to the library:  https://www.apus.edu/apus-library/index.html  (use your credentials when prompted to sign in).

You may then search for needed resource using the "Everything" search box, or (if you have a link like the one below) copy and paste the URL into your browser's address bar (private browsing tab):

 

This should allow access to the link as it eliminates the handshake issue which is problematic with this vendor in Faculty Connect.

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