Answered By: APUS Librarians
Last Updated: Jul 14, 2023     Views: 1100

From the APUS Classroom Support team, these steps may help to resolve your access issues:

"I've been asked to inform you that students who are having issues accessing this URL should contact their Internet Service Provider. Please have the students show their ISP the link provided and inform them of this issue to have it resolved.

"If students need immediate access, they should use these steps temporarily until their ISP is able to resolve the issue for them since this seemed to work for students experiencing this issue. Students should revert their settings back if they experience issues with their home network or for example bring their computer to work where they will be on an office network.

Step 1: Please click "start" on your windows computer.
Step 2: Please click and open the "control panel"
Step 3: Please click and open  "network connections"
Step 4: Please click on the local area connection that says "connected"
Step 5: Please click "properties" button
Step 6: Please scroll down and select "internet protocol (TCP/IP)"
Step 7: Please click the radio button "for use the following DNS"
Step 8: In the primary DNS, please enter and click "OK" button.
Step 9: You should now have access to the services that were broken for you. Open a browser and try to visit

If the steps above do not help:

  • Email for additional assistance.
  • Search the resources on the Open Access Research guide.
  • Submit the librarians' contact form, so that they can assist you by sending articles and/or setting up personal accounts for you with databases that allow direct login.

For more troubleshooting tips, please visit the library's Technical Help page.

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