Answered By: APUS Librarians
Last Updated: Apr 17, 2018     Views: 893

The Summon discovery tool is sometimes unable to display information from some publishers and journal websites properly in the left portion of the screen.  When this happens you get the message to open the resource in a new website.  There are several courses of action.

Option #1CLICK Here to open this resource in a new window (Note: you may need to search for the item on the source website). Still not working? Select the FAQ listed below  --  which should take you to the Journal or Publisher website.  Note: for Open Access journals you may need to search for your article by title or use the journal archives to find the appropriate volume and issue, then browse the content for your article.


Option #2:  You may want to try using the “Open this item in a new tab” option at the bottom of the right frame.  Many times this will open to the article.  If it doesn’t open the article, it will open a new website where you need to search for the appropriate volume and issue to find the article.


Option #3:  You may want to use the Try a different source (if the option appears in the right frame).  Materials provided by various vendors display differently and sometimes another vendor display will work just fine.  Note:  you may be required to search for the article on the resource site to find the article (also noted in Step 1).



Option #4:

If the resource is listed as  "Freely Accessible" or similar verbiage, it is likely that the library only contains the catalog record for the article and not the article itself. The journal and article should be located on the web.  Try searching for it by name doing a Google search.



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