Answered By: APUS Librarians
Last Updated: Jun 18, 2014     Views: 543

Our helpful IT team has made us aware of this glitch with Chrome version 32 and provided this workaround:

This recent Chrome update has updated the look and feel of the scroll bars added to the sides of pages.  Unfortunately, this update has caused a “Page(s) Unresponsive” error to occur when a pop-up window has opened (for example, when clicking the Library link in the classroom) and you attempt to scroll up and down using the scroll bar on the right side of the page.
 
Google has been notified of the issue and is currently working on a fix.  Until a fix has been implemented, we have a documented workaround for Windows 7 and Windows 8.  To use the workaround, follow the instructions below:
 
1.       Right-click on any Google Chrome shortcut on your computer’s Desktop or Start Menu.  Left-click on Properties.
2.       Left-click on the “Compatibility” tab at the top of the Properties page.
3.       Place a checkmark in the box labeled “Disable visual themes”.
4.       Click “OK” at the bottom of the page.
 
You should now be able to load the page as intended.  I’m also including a link below to a page that documents the scrolling bug workaround in detail.
 
 
Please let Classroom Support know if you continue to experience any difficulties.  

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