Answered By: APUS Librarians
Last Updated: Jun 17, 2017     Views: 63

If you click the library's chat button when it's online and it appears to connect, but no one answers (or the chat suddenly disconnects), it may be because:

  • Your internet connection was briefly down.
  • Your browser is caching the chat widget and interfering with a stable connection to the chat server.
  • You launched chat just as a chat shift ended.  See the LibChat hours (in green) here

The chat service will record your chat attempt, and a librarian will follow up with you (as long as you provided an email address).  However, here is what our chat service provider recommends to prevent:

But, most importantly, don't forget that you can also reach librarians by email, text and Adobe Connect.   

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