Answered By: Linda Cranston
Last Updated: Oct 09, 2015     Views: 516

Summon searches dozens of databases at once, which is convenient for busy researchers like you.  However, each database changes its content regularly (removing some journals, articles or ebooks and adding others).  Sometimes there is a delay before Summon's index catches up with these various content changes.  If you click a "Full Text Online" link in Summon and see a "no results found" page instead of the article or ebook you were expecting, this indexing delay is probably why.  Or there could just be a mismatch between Summon and the database.

Note that there are some linking issues between certain databases and Summon, which the vendors are working to resolve.

When you click a "Full Text Online" link and get a "no holdings" or "no results" message, you should also see a box on the right side of the screen.  In that box, there will be some options for locating the article or book you were trying to reach (or for finding alternatives).  See the image below.

If none of the options in the box help you reach the full text of the article or book you wanted (or no box appears), contact the librarians for help.

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